All our services
in one place

What matters is not where the seller is based but where the item ships from. Even if the seller is an EU brand, an item dispatched from a warehouse outside the EU is a non-EU shipment and customs rules apply. Always check the "ships from / dispatched from" information before ordering.

The customs duty exemption for non-EU shipments worth up to €150 was abolished on 1 July 2026. These shipments now carry a flat €3 customs duty per product category. The duty is charged not per parcel but for each different type of item on the customs declaration: a parcel with a book, a notebook and a pen counts as three types, i.e. 3 × €3 = €9. This is a temporary measure until 30 June 2028, after which the EU moves to a new customs system.

From 1 November 2026, e-commerce shipments from outside the EU also carry a €2 handling fee for each type of item on the customs declaration. The fee also applies to shipments above €150. It is paid by the carrier handling customs clearance and is usually passed on to the buyer through the shipping fee or the item price. For a parcel under €150 with a single type of item, the total is €3 + €2 = €5.

Import VAT is due from the first euro on every shipment from outside the EU; the standard rate in Greece is 24%. VAT is calculated on the item price, shipping and customs duty combined. For shipments up to €150, VAT is usually collected at checkout through the IOSS scheme. If the IOSS number is not reflected in the declaration, VAT may be charged again on delivery.

The flat €3 does not apply to shipments above €150; normal customs duty according to the item's tariff classification, 24% VAT and, from 1 November 2026, the €2 handling fee apply. IOSS cannot be used for these shipments; taxes are usually paid on delivery.

For a shipment under €150 with a €40 item + €10 shipping and a single type of item: customs duty €3 + VAT 24% × (40 + 10 + 3) = €12.72 + handling fee €2 ≈ €17.72 in extra costs. If the platform collected these at checkout, you do not pay them again on delivery. The exact amount depends on the carrier and the declaration.

These platforms usually show and collect taxes in the basket for shipments to Greece; since 1 July 2026 you may see extra amounts per item type in the basket. Splitting an order into many small parcels means the charges are applied separately for each parcel and item type, which increases the total cost. Confirm on the payment screen that taxes are included.

Amazon collects import charges ("Import Fees Deposit") at checkout for some items; this does not apply to every seller and item. On eBay, sellers may be in different countries; taxes are sometimes added in the basket and sometimes due on delivery. Check "ships from / item location" and the tax lines on the payment screen. The UK is outside the EU; the same rules apply to shipments from the UK.

Tobacco, heated tobacco and nicotine products from outside the EU are not accepted by keepinboxes. Alcohol and other excise goods are subject to additional taxes and strict checks. Battery-powered items, cosmetics, supplements and electronic devices may be inspected further or require additional documents.

Items on the keepinboxes prohibited list are not accepted for non-EU purchases either. Shipments containing prohibited items are not received; any consequences are the customer's responsibility.

Placing the order correctly, addressing, carrier choice, tracking, the information and documents requested by customs, and taxes and fees are the customer's responsibility. keepinboxes cannot carry out customs procedures on behalf of third parties. If the carrier asks for tax or duty on delivery, we may pay that amount on the customer's behalf purely as a courtesy; it is then collected from the customer at the store on pickup. Carrier delays and customs waiting times are outside keepinboxes' control.

An active subscription is required to add new shipments. Shipments for people who have never subscribed are not accepted. Shipments added while the subscription was active are still received after it ends.