Tax Free (VAT Refund)
Can users get Tax Free on their own orders?
In general, Tax Free (VAT refund) is possible when goods purchased in an EU country are taken out of the EU and the required procedures (invoice, forms, customs validation, etc.) are completed correctly. Whether Tax Free applies to a user’s own order depends on the store, invoicing, product category, and export/exit process. keepinboxes is not involved in the Tax Free process for orders created directly by users. Users are fully responsible for managing their own Tax Free procedures.
Where does keepinboxes provide Tax Free support?
keepinboxes Tax Free support is planned only under the “ShopForMe” service. At this stage, keepinboxes does not process Tax Free for orders placed directly by users.
Why is keepinboxes storage fee not eligible for Tax Free?
The keepinboxes storage service is a service consumed in Greece (a locally consumed service). Therefore, storage/membership/service fees are not eligible for Tax Free (VAT refund).
How will Tax Free work for ShopForMe purchases?
For items purchased via keepinboxes “ShopForMe”, we are currently in the process of partnering with Tax Free service providers and preparing the operational flow. We plan to activate this service in the near future.
What will users need to do in the Tax Free process?
Tax Free requirements can vary by country, store, and product type. Once the service is active, we will guide users on eligibility, correct invoicing details, and the necessary validation steps when exiting the EU.
The tax and customs information on this page is provided for general information and is based on official announcements as of publication; it is not legal or tax advice. Amounts, rates and effective dates may change. Checking the current rules with official sources (European Commission, AADE) before ordering is the user's responsibility; keepinboxes is not responsible for the outcome of orders placed on the basis of this information. Last updated: 1 November 2026.