Tax Free (VAT Refund)

In general, Tax Free (VAT refund) is possible when goods purchased in an EU country are taken out of the EU and the required procedures (invoice, forms, customs validation, etc.) are completed correctly. Whether Tax Free applies to a user’s own order depends on the store, invoicing, product category, and export/exit process. keepinboxes is not involved in the Tax Free process for orders created directly by users. Users are fully responsible for managing their own Tax Free procedures.

keepinboxes Tax Free support is planned only under the “Buy for me” service. At this stage, keepinboxes does not process Tax Free for orders placed directly by users.

The keepinboxes storage service is a service consumed in Greece (a locally consumed service). Therefore, storage/membership/service fees are not eligible for Tax Free (VAT refund).

For items purchased via keepinboxes “Buy for me”, we are currently in the process of partnering with Tax Free service providers and preparing the operational flow. We plan to activate this service in the near future.

Tax Free requirements can vary by country, store, and product type. Once the service is active, we will guide users on eligibility, correct invoicing details, and the necessary validation steps when exiting the EU.