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Terms of Use (User Agreement)

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Last updated: 25 Oct 2026

KEEPINBOXES USER AGREEMENT (TERMS OF USE)

1. Parties

This User Agreement ("Agreement") is entered into between CPG TECHNOLOGY SINGLE MEMBER P.C., having its registered address at Kon/nou Paleologou 62, Alexandroupoli 681 31, Greece, operating under tax number 802967439 / commercial registry number 186406921000 (hereinafter "Keepinboxes" or the "Operator"), and the natural person who registers via the website, mobile application, or physical application channels to benefit from Keepinboxes services (hereinafter the "User").

2. Definitions

  • 2.1. Keepinboxes: The operating company providing personal storage, package receiving, and ShopForMe services.
  • 2.2. User: The natural person registering to use Keepinboxes services.
  • 2.3. Box: A locked storage space owned by Keepinboxes allocated exclusively to the relevant User for temporary storage.
  • 2.4. User Account: The digital account created by the User to access services.
  • 2.5. ShopForMe Service: A facilitation service whereby Keepinboxes acts as an intermediary to procure products from sellers.
  • 2.6. Storage / Delivery Period: The period from receipt by Keepinboxes until the User collects or service is terminated.
  • 2.7. Prohibited Items: Items prohibited to store/transport/procure under law, this Agreement, or safety rules.
  • 2.8. Service: All storage, package receiving, ShopForMe, and related ancillary services.
  • 2.9. Membership: The service purchased by the User for a specific period, which entitles the User to use Keepinboxes services and allocates to the User a delivery address and a personal address code.
  • 2.10. Virtual Box: A form of storage, used where no physical Box can be allocated, in which the shipment is kept in a separate area of the Keepinboxes premises and charged under its own tariff.
  • 2.11. BoxCredit: A digital balance held in the User Account that can be used only to pay for Keepinboxes services.

3. Subject of the Agreement

This Agreement defines the scope of services, conditions of use, and the rights and obligations of the parties. Keepinboxes provides temporary storage, receives packages, and facilitates ShopForMe procurement upon the User's explicit consent. Keepinboxes is not the seller, manufacturer, or supplier.

4. Scope of the Service

4.1. Limits of the Storage Service

Keepinboxes provides the box strictly for temporary storage and does not control the content, nature, or commercial value of stored items.

4.2. Intermediary Nature of ShopForMe

Keepinboxes acts as an intermediary. It is not the seller/manufacturer/importer and is not responsible for product quality, defects, warranty, or returns.

4.3. Physical Store and Digital Systems

Services are provided through the physical store, box areas, and digital systems. Notifications via digital systems are an integral part of the service.

4.4. Third-Party Carriers

Delays, loss, or damage during transportation are the carrier's responsibility. Keepinboxes assumes responsibility only from the moment the item is received.

4.5. Membership and Address Service

Using Keepinboxes services requires a valid Membership. Under the Membership the User is allocated a delivery address and a personal address code; shipments are received under that address and code.

A User whose Membership has expired cannot create new shipment records; however, the right to pay for existing shipments and collect the items is preserved in all cases.

The address code is personal to the User and may not be shared with third parties.

4.6. Virtual Box

Where no empty Box of a suitable size is available, Keepinboxes may register the shipment as a Virtual Box. A Virtual Box is subject to the published daily storage fee and a one-off handling fee based on the size of the shipment.

The provisions of this Agreement relating to Boxes — including payment, collection, overdue balance and account restrictions — also apply to Virtual Boxes. When a suitable Box becomes available, Keepinboxes may move the shipment into the User's Box; no fee is charged for this move.

Clauses 10.6–10.13 also apply to items stored in a Virtual Box. The storage limit is calculated on the Virtual Box's own daily rental rate. Placement into safekeeping is carried out by sealing the item where it is stored and documenting it with photographs.

4.7. Long-Term Box Rental

The User may rent a specific Box on a monthly payment basis for a minimum commitment period. The rent is charged automatically each month to the stored payment method during the commitment period and continues on the same terms unless the User cancels.

The User may cancel the rental at any time. Any refund is calculated on the basis of the payments actually collected and the period used.

If a payment fails, a limited number of retries are made. If the retries are unsuccessful, the rental ends; the provisions of this Agreement on daily storage then apply to the items in the Box and the User is notified.

4.8. Pick-up Service

Where the carrier does not deliver the shipment to the Keepinboxes address but leaves it at a pick-up point or smart locker, Keepinboxes collects the shipment from that point and places it in the User's Box. The pick-up fee in Clause 9.15 applies to this service and is added to the balance of the Box in which the shipment is placed. For shipments over 20 kg, the transport terms and fee are agreed separately with the User.

5. User Obligations

  • 5.1. User warrants all information provided is accurate and up to date.
  • 5.2. User is responsible for account security and confidentiality of credentials.
  • 5.3. User shall not exceed capacity, store prohibited items, or misuse the box.
  • 5.4. User must promptly notify Keepinboxes of any unauthorized access.
  • 5.5. Shipment Recipient: The User may have shipments received only in their own name. For shipments created via the dashboard, the recipient name is the first and last name registered on the User's account and cannot be changed. Receiving shipments on behalf of third parties requires prior written agreement.
  • 5.6. Identity Information: Keepinboxes may ask the User for the type and number of an identity document where required by law or for delivery security. The identity number is not stored in plain form; only its last four digits and an irreversibly hashed form are kept. Details are set out in the Privacy Policy.
  • 5.7. User Content: Reviews and comments shared by the User about the service may be published on the website and in the dashboard after review by Keepinboxes. Keepinboxes reserves the right not to publish, or to remove, content that is misleading, offensive or infringes the rights of third parties. The User may request removal of their published content.

6. Storage Conditions

  • 6.1. No maximum storage period. Storage over one month continues monthly with automatic billing.
  • 6.2. User must comply with size/capacity limits.
  • 6.3. Proper packaging is the User's responsibility.
  • 6.4. Keepinboxes is not liable for damage to fragile/sensitive items.
  • 6.5. CCTV and outer packaging documentation may be used for security.
  • 6.6. Handover and the Collecting Person:
    • (i) Items are handed over upon verification at the branch of a single-use delivery code created by the User in the panel. The delivery code constitutes the User's instruction to release the items.
    • (ii) When creating the code, the User states whether the items will be collected by the User personally or by a person the User authorizes; if the latter, the User enters that person's first and last name. Giving the delivery code to another person means that person is authorized to collect the listed items on the User's behalf. The User is responsible for informing that person that their name will be kept in the delivery record.
    • (iii) At handover the collecting person is asked to state their first and last name. No handover takes place unless the stated name matches the name recorded on the code; after three incorrect statements the code is invalidated and the User may create a new one. Branch staff have no discretion to deviate from this rule.
    • (iv) For every handover the date and time, the items handed over, the collecting person's name, the delivery code used and the branch are recorded; this record is kept as proof that the handover was properly made.
    • (v) No ID copy or signature is taken for ordinary handovers. In exceptional cases (suspicious transaction, account dispute, User complaint, high-value shipment) Keepinboxes may ask the collecting person to show an identity document; the document is not copied.
    • (vi) The User bears the consequences of giving the delivery code to a third party and of the accuracy of the name entered on the code. A handover made against a valid code and a verified name is deemed made to the User.

7. Prohibited Items

  • 7.1. Flammable, explosive, chemical materials.
  • 7.2. Illegal, smuggled, counterfeit, or pirated products.
  • 7.3. Food, live animals and perishable goods are not accepted; alcoholic beverages are accepted under the conditions published on the Prohibited Items page.
  • 7.4. Liquids with leakage risk, strong odor items.
  • 7.5. Keepinboxes may remove prohibited items, suspend/terminate service, and notify authorities. All costs belong to the User.

8. ShopForMe Terms

  • 8.1. Keepinboxes is an intermediary, not a seller.
  • 8.2. Warranty and returns are governed by the third-party seller's terms.
  • 8.3. Taxes, customs, and shipping costs belong to the User unless stated otherwise.
  • 8.4. No purchase is made without the User's explicit consent.
  • 8.5. After ordering, cancellation/returns depend on the seller.

9. Fees and Payment

  • 9.1. Storage charged per tariff; over one month charged monthly automatically.
  • 9.2. ShopForMe fee is additional to the product price.
  • 9.3. Extension/delay fees apply per tariff.
  • 9.4. Payment methods: card, bank transfer, etc.
  • 9.5. User authorizes recurring/automatic charges when applicable.
  • 9.6. Stored Payment Method: The User consents to the card used for payments to Keepinboxes being securely stored with our payment service provider and used for subsequent collection of amounts due under this Agreement. Card details are not stored by Keepinboxes. The User may remove the stored payment method from their account at any time.
  • 9.7. Automatic Collection Threshold: When the unpaid Box rental balance and the service fees under Clause 9.15 exceed EUR 50.00, the balance is charged automatically to the stored payment method. Where the User has a valid stored payment method, the charge may be made as soon as the threshold is reached; in that case a receipt and notification are sent to the User after the transaction. Where there is no stored payment method or it is invalid, no charge is made on the day the threshold is first exceeded; the User is notified first. (Cases under Clause 10.14 are reserved.)
  • 9.8. Failed Collection: If collection fails, a limited number of further attempts are made on subsequent days, and such attempts may collect all or part of the balance. The absence, invalidity, or failure of a stored payment method does not release the User from the obligation to pay.
  • 9.9. Partial Payment: Where the User cannot pay the balance in full, partial payments may be made. Partial payments are deducted from the balance; rental continues to accrue until the balance is settled in full.
  • 9.10. Membership Fee and Withdrawal: The Membership fee is charged in advance for the selected period. The User may request a full refund of the Membership fee within 48 hours of payment, provided that no shipment record has yet been created in that period. After that time, or once the service has started to be used, the Membership fee is not refundable.
  • 9.11. Cash Payment, Customs and Tax Advances, Credit Balance: Payments may also be made in cash at Keepinboxes branches. Cash collections and refunds are documented; on request the User is given a copy of the record. Where a tax, duty or similar payment is required to clear a shipment through customs or to collect it, Keepinboxes may pay that amount on the User's behalf as an advance. The advance is added to the User's balance and collected before handover. These amounts are not included in the limit in Clause 10.7. Where the User pays more than the amount owed, the difference is recorded as a credit balance; the User may take it back at any time or use it for subsequent payments.
  • 9.12. BoxCredit: Keepinboxes may grant BoxCredit to the User Account as part of promotions and campaigns. BoxCredit may be used only to pay for Keepinboxes services; it cannot be exchanged for cash, transferred or sold to third parties. BoxCredit does not expire. If the transaction on which it was earned is cancelled or refunded, or misuse is detected, Keepinboxes may withdraw the BoxCredit granted. When the account is closed, unused BoxCredit is cancelled and its value cannot be claimed.
  • 9.13. Shopping Rewards (Shop&Earn):
    9.13.1. Keepinboxes may grant the User rewards in the form of BoxCredit for purchases made at stores it has agreements with through affiliate networks ("Shop&Earn").
    9.13.2. A reward arises only if (a) the User is logged in to their account, (b) the User has given explicit consent to Shop&Earn in the dashboard, and (c) the purchase was started via a Shop&Earn link provided by Keepinboxes. No reward arises for purchases started without logging in, made by going to the store directly, or not attributed to Keepinboxes by the network, and such purchases are not matched to the account afterwards. Ad or cookie blockers, a change of browser/device or the use of a coupon not recognised by the network may prevent attribution; Keepinboxes is not responsible for these.
    9.13.3. The reward rate shown is a maximum. The rate may be lower or zero depending on the product group, coupon use and the store's rules. The reward is calculated on the commission paid by the store and network.
    9.13.4. The reward is shown as "pending" and cannot be used until the sale is approved and finalised by the store and network. If the seller cancels or refunds the transaction or reverses the reward, the amount is deducted from the User's account. Keepinboxes is not responsible for the approval and payment decisions of the seller and network. The approval period varies by store and network and may take several months. Commissions paid in a foreign currency are converted into EUR at the exchange rate on the date of approval.
    9.13.5. In the event of creating artificial orders through Shop&Earn links, placing orders intended to be cancelled, placing bulk orders on behalf of others or otherwise abusing the system, Keepinboxes may decline to grant or may reverse the relevant reward and restrict the User's use of Shop&Earn.
    9.13.6. The User may withdraw consent at any time in the dashboard; withdrawal does not affect rewards already arisen. Data processed during redirection is governed by the Privacy Policy. If the account is closed, pending rewards are also deleted.
  • 9.14. Third-Party Stores and the Shop&Earn Hub:
    9.14.1. On the Shop&Earn pages (www.keepinboxes.com/shopandearn) Keepinboxes lists stores it has agreements with through affiliate networks and their campaigns. These links are advertising; for purchases made through them the store pays Keepinboxes a commission. The price paid by the User is not affected.
    9.14.2. Keepinboxes is not the seller, agent or intermediary of the listed stores. The sales contract is concluded directly between the User and the store; the product's characteristics, price, availability, delivery, returns, right of withdrawal and warranty are the store's responsibility.
    9.14.3. Campaign, coupon and price information is provided by the stores and networks and is often shown in the store's own language. Keepinboxes keeps this information up to date with reasonable care but does not guarantee its accuracy or continuity; the conditions shown at the store at checkout prevail.
    9.14.4. The "Ships to Greece" label is based on Keepinboxes checking the store's shipping terms and is not a commitment; the store may change its terms. For orders shipped from outside the EU, any customs duty and import VAT are borne by the buyer (Clause 9.11).
    9.14.5. Stores are ranked with those featured by Keepinboxes, those with current campaigns and those with a higher reward rate for the user first. Since the reward rate depends on the commission paid by the store, ranking is affected by commission. Keepinboxes does not charge stores separately for ranking or featuring.
    9.14.6. Brand names and logos belong to their owners; their use is within the extent permitted by the affiliate programmes and does not imply any relationship with the store outside those programmes.
  • 9.15. Service Fees: The following services are charged, VAT included; the fees are also published in the price list:
    (i) Return service: EUR 4.99. The fee covers handing over a shipment of up to 5 kg to the carrier (drop-off) and two days' storage on the return shelf; it is charged in advance when the request is made.
    (ii) Drop-off surcharge: where the shipment exceeds 5 kg and is handed over to the carrier by Keepinboxes, EUR 0.29 for each kilogram above 5 kg up to 10 kg, and EUR 0.49 for each kilogram above 10 kg. Fractional weights are calculated proportionally.
    (iii) Pick-up fee: EUR 0.99 per shipment up to 5 kg; an additional EUR 0.29 for each kilogram above 5 kg up to 10 kg, and EUR 0.49 for each kilogram above 10 kg. Fractional weights are calculated proportionally.
    Weight: Keepinboxes uses the weight stated on the parcel. If no weight is stated on the parcel, the shipment is weighed at the branch and that value is used. Service fees are not included in the limit in Clause 10.7. Keepinboxes may, as part of a campaign, waive some or all of these fees for the period it announces. The pick-up fee applies from 1 January 2027.

10. Collection and Uncollected Items

  • 10.1. User must collect items within notified conditions.
  • 10.2. Keepinboxes may send courtesy reminders; the absence of such reminders does not release the User from the obligation to collect and pay. The notices under Clauses 10.9 and 10.11 are an exception and are always sent.
  • 10.3–10.4. Long-uncollected items may be relocated, returned, or disposed of within the framework of applicable law.
  • 10.5. Handover takes place against the delivery code and name verification set out in Clause 6.6; an ID document may be requested only in the exceptional cases of Clause 6.6 (v).
  • 10.6. Overdue Balance and Account Restrictions: If the unpaid rental and service fee balance remains unpaid for 14 days after it exceeds EUR 50.00, the following restrictions apply to the User's account: (i) new parcels/tracking numbers cannot be added via the dashboard, (ii) parcels registered on the User's behalf cannot be approved without payment, (iii) no pickup code is issued.
    The restrictions are lifted automatically once the balance falls below EUR 25.00. However, for a User whose items have been placed into safekeeping under Clause 10.9, the restrictions remain until the balance is paid in full.
    The amounts and periods in this Clause are a minimum framework. Keepinboxes may, on the basis of objective criteria such as the User's payment history, the existence of a stored payment method and verified contact details, apply these thresholds and periods more favourably to the User (higher threshold, longer period, higher limit). Stricter application to the User's detriment is possible only in the cases set out in Clause 10.14. The User may ask through the support channel which framework applies to them.
  • 10.7. Storage Limit: The storage service limit is deemed reached when the unpaid Box rental balance reaches 45 times the daily rental rate applicable to the relevant Box type. This limit applies only to Box rental; the safekeeping fee in Clause 10.10 and the costs under Clauses 8.3 and 9.11 are not included. When the items are placed into safekeeping under Clause 10.9, Box rental stops and no rental accrues during safekeeping. (Cases under Clause 10.14 are reserved.)
  • 10.8. Reaching the Limit and the Decision to Place into Safekeeping: When the limit in Clause 10.7 is reached, Keepinboxes may remove the items from the Box and place them into safekeeping under Clause 10.9. Before that decision, the User will have been notified, at the email address registered on the account, that the limit is approaching and that the items will be removed from the Box if the balance is not paid. Placing into safekeeping does not extinguish the User's obligation to pay or the right to collect the items.
  • 10.9. Placing into Safekeeping: Under Clause 10.8, Keepinboxes removes the items from the Box, seals them and places them in the safekeeping area of its premises. Placing into safekeeping:
    • (i) does not constitute destruction or disposal; the items remain in Keepinboxes' possession,
    • (ii) does not extinguish the User's right to collect the items; the items are handed over once the balance is paid,
    • (iii) is documented with a seal number, shelf location and photographic record.
    The placement into safekeeping is notified in writing on the same day to the email address registered on the User's account and, where available, to the User's verified phone number. The period in Clause 10.11 starts to run from this notice.
  • 10.10. Safekeeping Fee: A one-off safekeeping fee is charged for placing items into safekeeping under Clause 10.9. The fee is consideration for removing the items from the Box, bagging and sealing them, documenting them with photographs, shelving them and later retrieving and handing them over; it is not a penalty. The fee is set according to the volume of the Box from which the items were removed and the space they occupy in the safekeeping area, and is published in the price list:
    • Small Box (30×50×50 cm, 75 l): EUR 7.50
    • Medium Box (60×50×50 cm, 150 l): EUR 15.00
    • Large Box (120×50×50 cm, 300 l): EUR 30.00
    Amounts include VAT. The fee is charged once per Box and is not multiplied by the number of shipments removed from the same Box. The fee is added to the User's balance at the time of placement into safekeeping. For a Virtual Box, the fee is calculated according to the volume of the shipment at EUR 7.50 per 75 litres, but may not exceed EUR 50.00.
  • 10.11. Safekeeping Period and Transfer of Ownership: Within 5 (five) business days of the date on which the notice under Clause 10.9 reaches the User, the User may:
    • (i) pay the balance and collect the items,
    • (ii) make a declaration of abandonment under Clause 10.13, or
    • (iii) claim the items without payment; in that case Keepinboxes and the User shall seek to agree a payment plan and the period is suspended while negotiations continue.
    If, within that period, no payment is made, the items are not collected and no declaration under (ii) or (iii) is made, ownership of the items passes to Keepinboxes at the moment the period expires. The transfer occurs automatically; no further act is required.
    During the period the User is sent notice at least three times (on the day of placement into safekeeping, on the second day and on the fifth day). Each notice clearly states the three options above and the end date of the period. Saturdays, Sundays and public holidays are not counted.
    Where it is established that the notice did not reach the User (e.g. the email bounced), the period does not run and ownership does not pass. Keepinboxes will attempt alternative channels of communication and will document the process.
  • 10.12. Liquidation: Items whose ownership has passed to Keepinboxes under Clause 10.11 may be disposed of by return, donation, sale or destruction within the framework of applicable law. In deciding, return and donation are considered first; destruction is a last resort. The decision is documented by Keepinboxes with written reasons and a checklist. The transfer of ownership and liquidation do not extinguish Keepinboxes' right to claim the accrued balance. Where disposal generates proceeds, the amount remaining after costs is set off against the User's balance.
  • 10.13. Declaration of Abandonment: The User may end the process at any stage by declaring in writing that they do not want the items. For items in safekeeping the declaration is made via the dashboard; at other stages it is made in writing through the support channel. Upon the declaration ownership of the items passes to Keepinboxes immediately and the User's balance arising from the relevant storage period, consisting of Box rental, the safekeeping fee and related costs, is written off in full. The declaration does not cover other items such as the Membership fee, ShopForMe charges and customs/tax advances under Clause 9.11. The declaration is irrevocable; the items cannot be claimed afterwards. The full text of the declaration, its date and the User's confirmation are recorded. Clause 10.14 applies to a User who makes such a declaration.
  • 10.14. Repeat Occurrences and Service Restriction: Where a User's items have been placed into safekeeping under Clause 10.9 or the User has made a declaration under Clause 10.13, for the following 12 months: (i) daily Box service may be made subject to advance payment or the User may be directed to long-term Box rental; (ii) instead of the amounts and periods in Clauses 9.7, 10.6 and 10.7, the following framework applies: automatic collection threshold EUR 25.00, account restriction 7 days after the threshold is exceeded, storage limit 20 times the daily rental rate. Upon a second occurrence, Keepinboxes may refuse to provide daily Box service.
  • 10.15. Return Service: The User may create a return request via the dashboard for a shipment they have not yet collected. The request may be made both before the shipment reaches Keepinboxes and while it is waiting in a Box. A return means handing the shipment over to the seller or carrier with the return code or label obtained by the User. Keepinboxes cannot refuse a shipment without receiving it; the shipment is first received at the branch.
    (i) Fee and cancellation: The return service fee in Clause 9.15 (i) is charged in advance when the request is made. If the request is cancelled on the same day the payment was made, the fee is refunded to the User's account as BoxCredit. For later cancellations, and where the return cannot be completed for reasons not attributable to Keepinboxes, the fee is not refunded. When the request is made, the terms are presented to the User in a separate text and the User's explicit consent is obtained; the full text consented to, its version and the date of consent are recorded.
    (ii) Return code: Uploading the return code, label or link via the dashboard is the User's responsibility. If the code is not uploaded within 5 business days — from the day the shipment is received if it had not yet reached Keepinboxes, or from the day the request is made if it is waiting in a Box — the request lapses automatically and the shipment continues to be stored in the Box.
    (iii) Return shelf: The requested shipment is received at the branch and placed on the return shelf. Its weight is determined under Clause 9.15: the weight stated on the parcel is used, otherwise it is weighed. Its dimensions are recorded and the User is notified. The shipment is kept on the shelf until the end of business hours on the business day following the day it is placed on the shelf, and no rent is charged for this period. If the return does not take place within this period, the shipment is placed in a Box and rent accrues from the following day; the return request remains open for the period in (ii). Sundays and public holidays are not counted. Business hours are published at the branch and on the website.
    (iv) Shipment in a Box: The return service fee is in all cases charged in advance when the request is made. If there is no other shipment in the Box containing the shipment, the Box's accrued rental balance is also charged when the request is made. If there are other shipments in the Box, the return may be carried out without waiting for the rental balance; the balance remains on the Box and is collected when the other shipments are collected. No pickup code is required for a return from a Box; the return request serves as the User's instruction.
    (v) Drop-off: If the carrier does not collect the shipment from the branch, Keepinboxes hands it over to the carrier. If the shipment exceeds 5 kg, the surcharge in Clause 9.15 (ii) is added to the User's balance and may be charged to the stored payment method.
    (vi) Shipments over 20 kg: The return terms and fee are agreed separately with the User.
    (vii) Return not completed: If the carrier or seller does not accept the return or the shipment comes back, the shipment is placed in the User's Box, the User is notified and the provisions of this Agreement relating to Boxes apply.
    (viii) Keepinboxes informs the User at every stage of the return process. The carrier's or seller's processing times and outcomes are not Keepinboxes' responsibility (Clause 4.4).

11. Limitation of Liability

  • 11.1. Keepinboxes is not liable for loss/damage before receipt.
  • 11.2. Keepinboxes is not liable for third-party provider interruptions or faults.
  • 11.3. No liability for force majeure events.
  • 11.4. User is liable for damages arising from breach or negligence.

12. Insurance

The services provided by Keepinboxes do not include insurance cover. Keepinboxes is not an insurance company and does not act as an insurance intermediary. If optional insurance is offered in the future through a third-party insurer, its terms will be published separately and claims will be handled by the relevant insurer.

13. Term and Termination

  • 13.1. Agreement is in force from registration until terminated.
  • 13.2. Termination by the User: The User may request closure of their account via the dashboard. The request is processed if there is no outstanding balance, no uncollected shipment and no ongoing Box use; otherwise the User is informed. Closing the account does not prevent records from being retained for the periods required by law; during that time the account is made inaccessible. The User may have a closed account reopened by email verification. Requests for erasure of personal data are handled under the Privacy Policy.
  • 13.3–13.4. Keepinboxes may terminate for breach, non-payment, misuse, or safety risks.
  • 13.5. Service Ban: In cases of repeated or serious misuse of the service, Keepinboxes may prevent the User from registering again for a limited period. For this purpose the User's email address and phone number are stored in irreversibly hashed form only; plaintext values are not retained. The record is kept for a maximum of 24 months, after which it automatically ceases to have effect. Where fraud or conduct constituting a criminal offence is established, this period may be extended, provided the reasons are recorded. The User may request removal of the record at any time; the request is assessed with reasons and the outcome is communicated to the User.

14. Privacy and Personal Data

Keepinboxes is the data controller and complies with GDPR and applicable Greek law. See the Privacy Policy for details.

15. Force Majeure

Natural disasters, fire, flood, earthquake, war, strikes, governmental actions, infrastructure failures, etc. constitute force majeure. No liability arises for non-performance due to such events.

16. Amendments

  • 16.1. Keepinboxes may update this Agreement due to legal or operational requirements.
  • 16.2. Notice: Amendments are published on the website. Major version changes (e.g. from v2 to v3) are also notified to the email address registered on the User's account together with their effective date; this notice is sent irrespective of the User's marketing communication preferences. Minor version updates (e.g. v2.1) are not notified by email; the current text is shown when the User signs in via the website or the mobile application, and the User's acceptance is obtained.
  • 16.3. Acceptance: Continued use of the services after the effective date constitutes acceptance of the amendment. The current text is also shown when the User signs in via the website or the mobile application and the User is asked to accept it; the User may in all cases pay the outstanding balance and collect their items.
  • 16.4. Right to Refuse: A User who does not accept the amendment may terminate this Agreement; in that case the User pays the outstanding balance and collects their items.
  • 16.5. Each version of the text and the date of the User's acceptance are recorded.

17. Governing Law and Jurisdiction

This Agreement is governed by Greek law. Greek courts have exclusive jurisdiction over disputes.

18. Entry into Force

This Agreement enters into force upon the User's digital acceptance.

19. Contact

CPG TECHNOLOGY SINGLE MEMBER P.C.
Kon/nou Paleologou 62, Alexandroupoli 681 31, Greece
support@keepinboxes.com — +30 255 108 1542