KEEPINBOXES USER AGREEMENT (TERMS OF USE)

1. Parties

This User Agreement ("Agreement") is entered into between CPG TECHNOLOGY SINGLE MEMBER P.C., having its registered address at Kon/nou Paleologou 62, Alexandroupoli 681 31, Greece, operating under tax number 802967439 / commercial registry number 186406921000 (hereinafter "Keepinboxes" or the "Operator"), and the natural person who registers via the website, mobile application, or physical application channels to benefit from Keepinboxes services (hereinafter the "User").

2. Definitions

• 2.1. Keepinboxes: The operating company providing personal storage, package receiving, and ShopForMe services.
• 2.2. User: The natural person registering to use Keepinboxes services.
• 2.3. Cabinet / Locker: A locked storage space owned by Keepinboxes allocated exclusively to the relevant User for temporary storage.
• 2.4. User Account: The digital account created by the User to access services.
• 2.5. ShopForMe Service: A facilitation service whereby Keepinboxes acts as an intermediary to procure products from sellers.
• 2.6. Storage / Delivery Period: The period from receipt by Keepinboxes until the User collects or service is terminated.
• 2.7. Prohibited Items: Items prohibited to store/transport/procure under law, this Agreement, or safety rules.
• 2.8. Service: All storage, package receiving, ShopForMe, and related ancillary services.

3. Subject of the Agreement

This Agreement defines the scope of services, conditions of use, and the rights and obligations of the parties. Keepinboxes provides temporary storage, receives packages, and facilitates ShopForMe procurement upon the User's explicit consent. Keepinboxes is not the seller, manufacturer, or supplier.

4. Scope of the Service

4.1. Limits of the Storage Service

Keepinboxes provides the locker strictly for temporary storage and does not control the content, nature, or commercial value of stored items.

4.2. Intermediary Nature of ShopForMe

Keepinboxes acts as an intermediary. It is not the seller/manufacturer/importer and is not responsible for product quality, defects, warranty, or returns.

4.3. Physical Store and Digital Systems

Services are provided through the physical store, locker areas, and digital systems. Notifications via digital systems are an integral part of the service.

4.4. Third-Party Carriers

Delays, loss, or damage during transportation are the carrier's responsibility. Keepinboxes assumes responsibility only from the moment the item is received.

5. User Obligations

• 5.1. User warrants all information provided is accurate and up to date.
• 5.2. User is responsible for account security and confidentiality of credentials.
• 5.3. User shall not exceed capacity, store prohibited items, or misuse the locker.
• 5.4. User must promptly notify Keepinboxes of any unauthorized access.

6. Storage Conditions

• 6.1. No maximum storage period. Storage over one month continues monthly with automatic billing.
• 6.2. User must comply with size/capacity limits.
• 6.3. Proper packaging is the User's responsibility.
• 6.4. Keepinboxes is not liable for damage to fragile/sensitive items.
• 6.5. CCTV and outer packaging documentation may be used for security.
• 6.6. Handover and the Collecting Person:
  • (i) Items are handed over upon verification at the branch of a single-use delivery code created by the User in the panel. The delivery code constitutes the User's instruction to release the items.
  • (ii) When creating the code, the User states whether the items will be collected by the User personally or by a person the User authorizes; if the latter, the User enters that person's first and last name. Giving the delivery code to another person means that person is authorized to collect the listed items on the User's behalf. The User is responsible for informing that person that their name will be kept in the delivery record.
  • (iii) At handover the collecting person is asked to state their first and last name. No handover takes place unless the stated name matches the name recorded on the code; after three incorrect statements the code is invalidated and the User may create a new one. Branch staff have no discretion to deviate from this rule.
  • (iv) For every handover the date and time, the items handed over, the collecting person's name, the delivery code used and the branch are recorded; this record is kept as proof that the handover was properly made.
  • (v) No ID copy or signature is taken for ordinary handovers. In exceptional cases (suspicious transaction, account dispute, User complaint, high-value shipment) Keepinboxes may ask the collecting person to show an identity document; the document is not copied.
  • (vi) The User bears the consequences of giving the delivery code to a third party and of the accuracy of the name entered on the code. A handover made against a valid code and a verified name is deemed made to the User.

7. Prohibited Items

• 7.1. Flammable, explosive, chemical materials.
• 7.2. Illegal, smuggled, counterfeit, or pirated products.
• 7.3. Food, live animals/plants, perishable items.
• 7.4. Liquids with leakage risk, strong odor items.
• 7.5. Keepinboxes may remove prohibited items, suspend/terminate service, and notify authorities. All costs belong to the User.

8. ShopForMe Terms

• 8.1. Keepinboxes is an intermediary, not a seller.
• 8.2. Warranty and returns are governed by the third-party seller's terms.
• 8.3. Taxes, customs, and shipping costs belong to the User unless stated otherwise.
• 8.4. No purchase is made without the User's explicit consent.
• 8.5. After ordering, cancellation/returns depend on the seller.

9. Fees and Payment

• 9.1. Storage charged per tariff; over one month charged monthly automatically.
• 9.2. ShopForMe fee is additional to the product price.
• 9.3. Extension/delay fees apply per tariff.
• 9.4. Payment methods: card, bank transfer, etc.
• 9.5. User authorizes recurring/automatic charges when applicable.
• 9.6. Stored Payment Method: The User consents to the card used for payments to Keepinboxes being securely stored with our payment service provider and used for subsequent collection of amounts due under this Agreement. Card details are not stored by Keepinboxes. The User may remove the stored payment method from their account at any time.
• 9.7. Automatic Collection Threshold: When the unpaid locker rental balance exceeds EUR 50.00, the balance is charged automatically to the stored payment method. No charge is made on the day the threshold is first exceeded; the User is notified in advance.
• 9.8. Failed Collection: If collection fails, a limited number of further attempts are made on subsequent days, and such attempts may collect all or part of the balance. The absence, invalidity, or failure of a stored payment method does not release the User from the obligation to pay.
• 9.9. Partial Payment: Where the User cannot pay the balance in full, partial payments may be made. Partial payments are deducted from the balance; rental continues to accrue until the balance is settled in full.

10. Collection and Uncollected Items

• 10.1. User must collect items within notified conditions.
• 10.2. Keepinboxes may send courtesy reminders; the absence of such reminders does not release the User from the obligation to collect and pay. The written notice under Clause 10.8 is an exception and is always sent before liquidation.
• 10.3–10.4. Long-uncollected items may be relocated, returned, or disposed of; costs belong to the User.
• 10.5. Handover takes place against the delivery code and name verification set out in Clause 6.6; an ID document may be requested only in the exceptional cases of Clause 6.6 (v).
• 10.6. Overdue Balance and Account Restrictions: If the unpaid rental balance remains unpaid for 14 days after it exceeds EUR 50.00, the following restrictions apply to the User's account: (i) new parcels/tracking numbers cannot be added via the dashboard, (ii) parcels registered on the User's behalf cannot be approved without payment, (iii) no pickup code is issued. Restrictions are lifted automatically once the balance falls below EUR 25.00. Keepinboxes may apply these thresholds and periods more favourably to the User (higher threshold, longer period); stricter application to the User's detriment is possible only in the cases set out in Clause 10.14.
• 10.7. Storage Limit: The storage service limit is deemed reached when the unpaid rental balance reaches 45 times the applicable daily rental rate for the relevant locker type. Reaching this limit does not stop rental from accruing while the items remain in the Locker; where the items are placed into safekeeping under Clause 10.9, Locker rental ceases to accrue.
• 10.8. Written Notice and Deadline: Upon reaching the limit in Clause 10.7, written notice is sent to the email address registered on the User's account and, where available, to the User's verified phone number. The User must pay the balance or collect the items within 15 days of the date of that notice. If at least half of the balance is paid within that period, the deadline is extended by 30 days; this extension applies only once per storage period. Where it is established that the notice did not reach the User (e.g. the email bounced), the period does not begin to run; Keepinboxes will attempt an alternative channel of communication.
• 10.9. Early Removal and Safekeeping: If the period under Clause 10.8 expires without payment or collection, Keepinboxes may remove the items from the Locker, seal them, and place them into the safekeeping area of its premises. Placing items into safekeeping:
  • (i) does not constitute destruction or disposal; the items remain in Keepinboxes' possession,
  • (ii) does not extinguish the User's right to collect the items; the items are handed over once the balance is paid,
  • (iii) is documented with a seal number, shelf location, and photographic record.
  The User is notified in writing of the placement into safekeeping.
• 10.10. Removal Fee: A one-off removal fee is charged for the handling performed under Clause 10.9 — removing the items from the Locker, sealing, documenting, shelving, and later retrieving and handing them over. The fee is set per locker type and published in the price list. It is consideration for work actually performed and is not a penalty.
• 10.11. Safekeeping Period, Claim and Transfer of Ownership: After the items are placed into safekeeping, written notice is sent to the email address registered on the User's account and, where available, to the User's verified phone number. Within 30 days of the date that notice reaches the User, the User may:
  • (i) pay the balance and collect the items, or
  • (ii) claim the items without immediate payment, in which case Keepinboxes and the User shall seek to agree a payment plan.
  If, within that period, no payment is made, the items are not collected and no claim is asserted, ownership of the items passes to Keepinboxes at the moment the period expires. The transfer occurs automatically; no further act is required.
  Where it is established that the notice did not reach the User, this period does not run and ownership does not pass. Keepinboxes will attempt alternative channels of communication and will document the process.
• 10.12. Liquidation: Items whose ownership has passed to Keepinboxes under Clause 10.11 may be disposed of by return, donation, sale, or destruction within the framework of applicable law. In deciding, return and donation are considered first; destruction is a last resort. The transfer of ownership and liquidation do not extinguish Keepinboxes' right to claim the accrued balance. Where disposal generates proceeds, the amount remaining after costs is set off against the User's balance.
• 10.13. Declaration of Abandonment: The User may end the process at any stage by declaring in writing, via the dashboard, that they do not want the items. Upon that declaration ownership passes to Keepinboxes immediately and the User's entire balance arising from the relevant storage period is written off. The declaration is irrevocable; the items cannot be claimed afterwards. Clause 10.14 applies to a User who makes such a declaration.
• 10.14. Repeat Occurrences and Service Restriction: Where a User's items have been placed into safekeeping under Clause 10.9 or the User has made a declaration under Clause 10.13, daily Locker service may, for the following 12 months, be made subject to advance payment or the User may be directed to long-term Locker rental. Upon a second occurrence, Keepinboxes may decline to provide daily Locker service.

11. Limitation of Liability

• 11.1. Keepinboxes is not liable for loss/damage before receipt.
• 11.2. Keepinboxes is not liable for third-party provider interruptions or faults.
• 11.3. No liability for force majeure events.
• 11.4. User is liable for damages arising from breach or negligence.

12. Insurance

• 12.1. No default insurance unless expressly stated.
• 12.2–12.3. Optional insurance is through a third-party insurer; claims are handled by the insurer.

13. Term and Termination

• 13.1. Agreement is in force from registration until terminated.
• 13.2. User may terminate by closing account; accrued fees remain payable.
• 13.3–13.4. Keepinboxes may terminate for breach, non-payment, misuse, or safety risks.
• 13.5. Service Ban: In cases of repeated or serious misuse of the service, Keepinboxes may prevent the User from registering again for a limited period. For this purpose the User's email address and phone number are stored in irreversibly hashed form only; plaintext values are not retained. The maximum retention period is 24 months, after which the record automatically ceases to have effect. The User may request removal of the record.

14. Privacy and Personal Data

Keepinboxes is the data controller and complies with GDPR and applicable Greek law. See the Privacy Policy for details.

15. Force Majeure

Natural disasters, fire, flood, earthquake, war, strikes, governmental actions, infrastructure failures, etc. constitute force majeure. No liability arises for non-performance due to such events.

16. Amendments

• 16.1. Keepinboxes may update this Agreement due to service changes or legal requirements.
• 16.2. Notice and Effective Date: Amendments capable of producing effects to the User's detriment are notified to the email address registered on the account at least 30 days before the effective date. The notice contains a summary of the amended clauses and a link to the full text. This notice is sent irrespective of the User's marketing communication preferences.
• 16.3. Acceptance: On signing in after the effective date, the User is asked to accept the current text. No new transaction may be initiated without acceptance; however, the User may in all cases pay the outstanding balance and collect their items.
• 16.4. Right to Refuse: A User who does not accept the amendment may terminate this Agreement. In that case the User pays the outstanding balance and collects their items; the pre-amendment terms apply to the unpaid period.
• 16.5. Each version of the text and the date of the User's acceptance are recorded.

17. Governing Law and Jurisdiction

This Agreement is governed by Greek law. Greek courts have exclusive jurisdiction over disputes.

18. Entry into Force

This Agreement enters into force upon the User's digital acceptance.

19. Contact

CPG TECHNOLOGY SINGLE MEMBER P.C.
Kon/nou Paleologou 62, Alexandroupoli 681 31, Greece
support@keepinboxes.com — +30 255 108 1542