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Terms of Use (User Agreement)

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Last updated: 05 Feb 2026

KEEPINBOXES USER AGREEMENT (TERMS OF USE)

1. Parties

This User Agreement (“Agreement”) is entered into between:
CPG TECHNOLOGY SINGLE MEMBER P.C., having its registered address at Kon/nou Paleologou 62, Alexandroupoli 681 31, Greece, operating under tax number 802967439 / commercial registry number 186406921000(hereinafter “Keepinboxes” or the “Operator”),
and the natural person who registers via the website, mobile application, or physical application channels to benefit from Keepinboxes services (hereinafter the “User”), under the terms and conditions set forth below.

2. Definitions

The terms below shall have the meanings set out opposite them for the purposes of this Agreement.

  • 2.1. Keepinboxes: The operating company providing personal storage, package receiving, and Buy-for-Me services.
  • 2.2. User: The natural person registering to use Keepinboxes services.
  • 2.3. Cabinet / Locker: A locked storage space owned by Keepinboxes allocated exclusively to the relevant User for temporary storage.
  • 2.4. User Account: The digital account created by the User to access services, containing personal and service-related information.
  • 2.5. Buy-for-Me Service: A facilitation service whereby Keepinboxes acts as an intermediary, upon the User’s request and consent, to procure products from sellers.
  • 2.6. Storage / Delivery Period: The period from the date the items are received by Keepinboxes until the User collects them or the service is terminated under this Agreement.
  • 2.7. Prohibited Items: Items that are prohibited to store/transport/procure under law, this Agreement, or safety rules.
  • 2.8. Service: All storage, package receiving, Buy-for-Me, and related ancillary services provided by Keepinboxes.

3. Subject of the Agreement

The subject of this Agreement is to define the scope of the personal storage, package receiving, and Buy-for-Me facilitation services provided by Keepinboxes, the conditions of use, and the rights and obligations of the parties.

Within the scope of this Agreement, Keepinboxes: (i) provides the User with temporary storage within the allocated Cabinet/Locker, (ii) receives packages delivered by third-party carriers and stores them, (iii) facilitates procurement under the Buy-for-Me service upon the User’s explicit request and consent.

Keepinboxes is not the seller, manufacturer, or supplier. The Buy-for-Me service is only an intermediary role between the User and third-party sellers. Service-specific terms, pricing, and notifications may be communicated separately.

4. Scope of the Service

4.1. Limits of the Storage Service

Keepinboxes provides the allocated Cabinet/Locker strictly for temporary storage. The service covers safekeeping of items, and does not create any obligation to control the content, nature, or commercial value of stored items. Storage is provided within the duration, size, and safety limits specified in this Agreement and relevant notices.

4.2. Intermediary Nature of Buy-for-Me

Under Buy-for-Me, Keepinboxes acts as an intermediary to procure items from third-party sellers upon the User’s request and consent. Keepinboxes is not the seller/manufacturer/importer; it is not responsible for product quality, defects, warranty terms, or return processes. Purchases are made in the User’s name based on information provided by the User.

4.3. Relationship Between Physical Store and Digital Systems

Keepinboxes services are provided in an integrated manner through the physical store, Cabinet/Locker areas, and digital systems (website, mobile app, etc.). Notifications and information provided via digital systems are an integral part of the service; the User is responsible for checking these regularly.

4.4. Third-Party Carriers

Keepinboxes may work with third-party logistics providers. Delays, loss, or damage during transportation are the responsibility of the carrier. Keepinboxes assumes responsibility only from the moment the item is received, limited to the storage period.

5. User Account and Obligations

  • 5.1. Accurate Information: The User warrants that all information provided is accurate, complete, and up to date. The User is responsible for issues arising from incorrect information.
  • 5.2. Account Security: The User is responsible for keeping credentials (passwords, verification codes, etc.) confidential and secure. Unauthorized use resulting from sharing or negligence is the User’s responsibility.
  • 5.3. Locker Use: The User shall not exceed capacity, store prohibited items, or use the locker in a way that creates risk or damage. The User is liable for damages and third-party claims arising from misuse.
  • 5.4. Security Breaches: The User must promptly notify Keepinboxes of any unauthorized access or security breach. Keepinboxes is not liable for losses caused by late or missing notification.

6. Storage Conditions

  • 6.1. Storage Period: There is no maximum storage period. However, storage exceeding one (1) month continues in monthly periods and the relevant fee is automatically charged. The User accepts such billing.
  • 6.2. Size/Capacity: The User must comply with defined measurements and capacity limits.
  • 6.3. Packaging: Proper packaging is the User’s responsibility. Keepinboxes is not responsible for damage due to inadequate packaging.
  • 6.4. Fragile/Sensitive Items: The User acknowledges risks; Keepinboxes is not liable for damage or value loss.
  • 6.5. Records: For security and quality, Keepinboxes may use CCTV and may document outer packaging during receiving/hand-over with photos/records.

7. Prohibited and Non-Accepted Items

The following items are strictly prohibited from being stored, accepted, or procured under Buy-for-Me:

  • 7.1. Flammable, explosive, chemical materials; pressurized cylinders, gases, flammable liquids, etc.
  • 7.2. Illegal, smuggled, counterfeit, pirated, or otherwise unlawful products.
  • 7.3. Food, live animals/plants, perishable or special-storage items.
  • 7.4. Liquids with leakage risk, strong odor items, substances posing health/hygiene risks.
  • 7.5. If prohibited items are detected, Keepinboxes may remove them, suspend/terminate service, and notify authorities if deemed necessary. All liabilities and costs arising from such items belong to the User.

8. Buy-for-Me Terms

  • 8.1. Intermediary Role: Keepinboxes facilitates procurement; it is not the seller/distributor and assumes no responsibility for ownership/quality/fitness.
  • 8.2. Warranty & Returns: Governed by the third-party seller’s terms. Keepinboxes is not responsible for seller refusals, delays, or defective products.
  • 8.3. Pricing, Tax & Customs: Costs may change due to FX rates, seller updates, taxes, customs, shipping, etc. Unless stated otherwise, such costs belong to the User.
  • 8.4. Purchase Only With Consent: No purchase is made without the User’s explicit consent.
  • 8.5. Consent Method & Cancellation: Consent may be obtained digitally. After the order is placed with a seller, cancellation/returns depend on the seller; Keepinboxes provides no cancellation guarantee.

9. Fees and Payment

  • 9.1. Storage Fees: Charged per the applicable tariff; storage over one month is charged monthly and automatically collected.
  • 9.2. Buy-for-Me Fee: An intermediary service fee is collected in addition to the product price; third-party costs (tax, customs, shipping) are excluded unless stated otherwise.
  • 9.3. Extension/Delay Fees: Additional fees apply if the User does not collect items; any related extra costs belong to the User.
  • 9.4. Payment Methods: Card, bank transfer, or other methods offered by Keepinboxes.
  • 9.5. Automatic Charges: The User authorizes recurring/automatic charges for monthly storage and accrued service fees when applicable and must keep payment methods up to date.

10. Collection and Uncollected Items

  • 10.1. The User must collect items within notified conditions; otherwise storage continues and fees apply.
  • 10.2. Keepinboxes may send reminders via digital channels; reminders are not mandatory, and failure to reach the User does not create liability.
  • 10.3–10.4. For long-uncollected items, Keepinboxes may terminate storage, relocate items, return and/or dispose of items as allowed by law; related costs belong to the User.
  • 10.5. Delivery may require verification (OTP/QR) and/or ID; Keepinboxes may refuse delivery for security reasons if verification is not provided.

11. Limitation of Liability

  • 11.1. Keepinboxes is not liable for loss/damage/delay before it receives the item; liability (if any) is limited to the storage period after receipt.
  • 11.2. Keepinboxes is not liable for third-party providers’ interruptions or faults.
  • 11.3. No liability for force majeure events.
  • 11.4. The User is liable for damages arising from breach, misrepresentation, negligence, and third-party claims; Keepinboxes may recourse to the User.

12. Insurance and Damage

  • 12.1. No default insurance coverage unless expressly stated.
  • 12.2. Optional additional insurance, if requested, is provided by a third-party insurer; the insurance contract is between the User and the insurer.
  • 12.3. Claims and assessments are handled by the insurer; the User must notify within the insurer’s procedures and timelines. Keepinboxes is not responsible for insurer decisions/outcomes.

13. Term and Termination

  • 13.1. The Agreement enters into force when the User registers and/or starts using services and remains effective until terminated.
  • 13.2. The User may terminate at any time by closing the account or written notice; accrued fees remain payable.
  • 13.3. Keepinboxes may terminate for breach, false information, non-payment, or misuse.
  • 13.4. Immediate termination may apply for prohibited items, unlawful activity, or safety risks; all related costs belong to the User.

14. Privacy and Personal Data

Keepinboxes acts as the data controller for personal data processed under this Agreement and commits to compliance with GDPR and applicable Greek law. Details are available in the Privacy Policy. In case of conflict, the Privacy Policy prevails.

15. Force Majeure

Events beyond the parties’ control (natural disasters, fire, flood, earthquake, war, strike, governmental actions, infrastructure failures, internet/electricity outages, etc.) constitute force majeure. Obligations are suspended during force majeure; no liability arises for non-performance due to such events.

16. Amendments

Keepinboxes may update this Agreement due to service scope changes, legal requirements, or operational needs. Updates are announced via the website/digital platforms. Continued use after publication means acceptance.

17. Governing Law and Jurisdiction

This Agreement is governed by Greek law. Greek courts and enforcement offices shall have exclusive jurisdiction over disputes arising out of or in connection with this Agreement.

18. Entry into Force

This Agreement enters into force upon the User’s digital acceptance. The User declares having read, understood, and accepted the terms via digital consent.

19. Contact Information

Legal Entity: CPG TECHNOLOGY SINGLE MEMBER P.C.
Address: Kon/nou Paleologou 62, Alexandroupoli 681 31, Greece
Email: support@keepinboxes.com
Phone: +30 695 586 7485
Website: https://www.keepinboxes.com