Frequently Asked Questions
Find answers about Keepinboxes, ShopForMe, Partnership, and Contact & Support.
Most asked questions about Keepinboxes
Do I need membership to use Keepinboxes?+
Yes. Only members can receive parcels. Non-member parcels are rejected and returned.
When does box rent start?+
Only when your parcel is placed into a locker. You don’t pay during shopping or shipping.
Can I store multiple parcels and collect later?+
Yes. You can accumulate shipments and plan your trip before collecting.
Do you provide insurance?+
We have store insurance. Optional user insurance is being researched (coming soon).
Where is the first location?+
Alexandroupoli, Greece.
Most asked questions about ShopForMe
Is requesting an offer paid?+
No. The offer is completely free. Members can request 1 offer per week, Subscribers can request up to 5. Payment is only made after you accept the offer.
Do I have to provide a product link?+
Yes, we need accurate information and examples to source correctly for you. Please share the product link if available, or provide complete details such as brand, model, color and size.
How many products can I request in one offer?+
You can request an offer for up to 10 different products, provided they are from the same store. Each product can have a quantity greater than 1.
How will I be updated after sourcing?+
You'll get live status updates in the panel, plus notifications and messages.
Who covers shipping and customs costs?+
Shipping and any customs costs are clearly communicated at the offer stage. No surprise charges.
Is it Europe-only?+
Our primary focus is Europe. You can mention other regions in your request and we'll evaluate.
Most asked questions about partnership
What happens after I apply?+
Your application is reviewed based on location, available space, and overall fit. If suitable, we contact you to discuss details.
What does the partner invest in?+
In this model, the core investment typically relates to the locker system and any location-specific setup requirements.
What support does Keepinboxes provide?+
Keepinboxes supports the partner with software infrastructure, operational model, process standards, and brand know-how.
How much space is needed?+
Required space depends on locker type, count, and location plan. Small-scale starting setups can also be considered.
Which cities are eligible?+
Target regions are prioritized, but other cities may also be considered with the right location and partner profile.
Most asked questions about contact & support
How soon will I get a reply?+
During business hours we typically reply within a few hours, otherwise within 24 hours.
What topics can you get help with?+
We help with subscriptions, shipment tracking, Buy-for-Me requests, partnerships and technical support.
Can I call you?+
Yes, you can reach us at the number below. If we miss the call, feel free to send an email.
Can I use this form for partnership inquiries?+
We recommend using the dedicated form on the /partner page for partnership applications. But this form works too.
Still have questions?
If you couldn't find an answer, reach out and we'll get back to you soon.