Frequently Asked Questions
Find answers about Keepinboxes, ShopForMe, Partnership, and Contact & Support.
Most asked questions about Keepinboxes
What is the difference between membership and a subscription at Keepinboxes?+
Membership lets you register on our site free of charge. As a member you can sign in to your dashboard, read detailed information about our services and request a quote for the “Shop for Me” service. A subscription, however, is what gives you an address. Once you subscribe, a Keepinboxes address is assigned to you and you gain the right to have your orders delivered there. In short: Membership = access to information and quote requests. Subscription = a delivery address and storage service.
Why is a subscription required?+
A subscription is what allows us to deliver the service securely and personally: parcels are handed over only to you or to the person you authorise in your Delivery Code, shipping notifications reach the right person by e-mail, and the dedicated steel boxes in the store are managed per person. This is how we keep you safe and let you follow the whole process transparently from your dashboard.
Do I have to pay when I subscribe?+
Yes. The fee for the plan you choose is charged up front when your subscription starts; it activates your personal delivery address. Box use is billed separately on top of the subscription: daily rent starts on the day your parcel is placed in a box, depends on the box size and stops when you collect your parcels. If you rent a long-term box, you pay a fixed monthly fee instead of daily rent. The product price, the seller's shipping fee and any customs duties or taxes are not included. See the subscription and box sections for current prices.
What happens if a parcel arrives for someone without a subscription?+
Shipments that do not belong to a subscription registered in the Keepinboxes system are not accepted. If the recipient details do not match a registered subscriber, delivery does not take place and the parcel is returned to the sender or refused, according to the courier's procedures. For this reason you must create a subscription before ordering and pass your registered Keepinboxes address to the sender in full.
My subscription has ended. Will my parcel still be accepted?+
Parcels you added to your dashboard before your subscription ended are still received when they reach our store and are placed into your box. You can always collect the parcels in your box by paying the box rent. Once your subscription has ended you cannot add new shipments, and shipments for people who have never subscribed are not accepted. Renew your subscription for new orders.
When does box rent start?+
Box rent starts the moment your order reaches our store and is placed into your steel box. Nothing is charged while your parcel is in transit or out for delivery. Rent only begins for shipments that have physically been received and placed into storage.
What happens if box rent is not paid?+
When unpaid rent reaches a set amount, it is charged automatically to your saved card and you are notified. If the payment fails, you are reminded by email; if the balance stays unpaid for a long time, temporary restrictions apply to your account (adding new parcels, approvals and pickup codes). When unpaid rent approaches the storage limit for your box type, you are warned in writing; if it is not paid, your items may be removed from the box, sealed and placed in our safekeeping area. Safekeeping carries a one-off fee by box type: small box €7.50, medium box €15.00, large box €30.00 (VAT included). You are notified on the same day and given time to collect your items. Details are in our terms of use.
Can I accumulate my parcels and collect them all at once later?+
Yes. You can safely accumulate your orders at Keepinboxes and collect them together at a time that suits your travel plans. Before collection you can follow the status of your parcels from your member dashboard or from the notification messages sent to you.
Are my parcels insured?+
The Keepinboxes store is covered by general store insurance as part of the business. However, that insurance does not cover the items inside the boxes. We are also working on per-user and per-box insurance options. When those options go live, all our members will be informed with an official announcement.
Which countries and cities are you in?+
Our first Keepinboxes store operates in Alexandroupoli, Greece. We currently run from a single location, but we are preparing to serve new cities soon. Follow us to be the first to hear about our new openings.
Most asked questions about ShopForMe
Is requesting an offer paid?+
No. The offer is completely free. Members can request 1 offer per week, Subscribers can request up to 5. Payment is only made after you accept the offer.
Do I have to provide a product link?+
Yes, we need accurate information and examples to source correctly for you. Please share the product link if available, or provide complete details such as brand, model, color and size.
How many products can I request in one offer?+
You can request an offer for up to 10 different products, provided they are from the same store. Each product can have a quantity greater than 1.
How will I be updated after sourcing?+
You'll get live status updates in the panel, plus notifications and messages.
Who covers shipping and customs costs?+
Shipping, customs and tax costs are yours. When we prepare the offer, we calculate the product price, the seller’s shipping and any customs/tax costs that may apply to the product, and present them as a single amount. That way you will not face unexpected costs after accepting the offer.
Is it Europe-only?+
Our primary focus is Europe. You can mention other regions in your request and we'll evaluate.
Most asked questions about partnership
What happens after I apply?+
Your application is reviewed based on location, available space, and overall fit. If suitable, we contact you to discuss details.
What does the partner invest in?+
In this model, the core investment typically relates to the box system and any location-specific setup requirements.
What support does Keepinboxes provide?+
Keepinboxes supports the partner with software infrastructure, operational model, process standards, and brand know-how.
How much space is needed?+
Required space depends on box type, count, and location plan. Small-scale starting setups can also be considered.
Which cities are eligible?+
Target regions are prioritized, but other cities may also be considered with the right location and partner profile.
Most asked questions about contact & support
How soon will I get a reply?+
During business hours we typically reply within a few hours, otherwise within 24 hours.
What topics can you get help with?+
We help with subscriptions, shipment tracking, ShopForMe requests, partnerships and technical support.
Can I call you?+
Yes, you can reach us at the number below. If we miss the call, feel free to send an email.
Can I use this form for partnership inquiries?+
We recommend using the dedicated form on the /become-a-partner page for partnership applications. But this form works too.
Still have questions?
If you couldn't find an answer, reach out and we'll get back to you soon.