Frequently Asked Questions
Find answers about Keepinboxes, ShopForMe, Partnership, and Contact & Support.
Most asked questions about Keepinboxes
What is the difference between membership and a subscription at Keepinboxes?+
Membership lets you register on our site free of charge. As a member you can sign in to your dashboard, read detailed information about our services and request a quote for the “Shop for Me” service. A subscription, however, is what gives you an address. Once you subscribe, a Keepinboxes address is assigned to you and you gain the right to have your orders delivered there. In short: Membership = access to information and quote requests. Subscription = a delivery address and storage service.
Why is a subscription required?+
A subscription is what allows us to deliver the service securely and personally. Some of the key benefits it provides: making sure parcels are handed only to the right person (security); sending delivery notifications (SMS, e-mail, WhatsApp) correctly; managing the dedicated steel lockers in the store on a per-person basis. The subscription system is how we keep you safe and keep the whole process transparent and traceable for you.
Do I have to pay when I subscribe?+
Yes. The fee for the plan you choose is charged up front when you subscribe. This fee covers creating your personal delivery address and activating your right to use a steel locker. You are charged only when the subscription starts; there are no hidden fees or extra costs. See our membership page for detailed pricing.
What happens if a parcel arrives for someone without a subscription?+
Shipments that do not belong to a subscription registered in the Keepinboxes system are not accepted. If the recipient details do not match a registered subscriber, delivery does not take place and the parcel is returned to the sender or refused, according to the courier's procedures. For this reason you must create a subscription before ordering and pass your registered Keepinboxes address to the sender in full.
My subscription has ended. Will my parcel still be accepted?+
No. Without an active subscription your shipment is not accepted. Your subscription must be valid for your parcel to reach our store and be stored. Please reactivate your subscription before sending an order.
When does box rent start?+
Box rent starts the moment your order reaches our store and is placed into your steel locker. Nothing is charged while your parcel is in transit or out for delivery. Rent only begins for shipments that have physically been received and placed into storage.
Can I accumulate my parcels and collect them all at once later?+
Yes. You can safely accumulate your orders at Keepinboxes and collect them together at a time that suits your travel plans. Before collection you can follow the status of your parcels from your member dashboard or from the notification messages sent to you.
Are my parcels insured?+
The Keepinboxes store is covered by general store insurance as part of the business. However, that insurance does not cover the items inside the lockers. We are also working on per-user and per-locker insurance options. When those options go live, all our members will be informed with an official announcement.
Which countries and cities are you in?+
Our first Keepinboxes store operates in Alexandroupoli, Greece. We currently run from a single location, but we are preparing to serve new cities soon. Follow us to be the first to hear about our new openings.
Most asked questions about ShopForMe
Is requesting an offer paid?+
No. The offer is completely free. Members can request 1 offer per week, Subscribers can request up to 5. Payment is only made after you accept the offer.
Do I have to provide a product link?+
Yes, we need accurate information and examples to source correctly for you. Please share the product link if available, or provide complete details such as brand, model, color and size.
How many products can I request in one offer?+
You can request an offer for up to 10 different products, provided they are from the same store. Each product can have a quantity greater than 1.
How will I be updated after sourcing?+
You'll get live status updates in the panel, plus notifications and messages.
Who covers shipping and customs costs?+
Shipping and any customs costs are clearly communicated at the offer stage. No surprise charges.
Is it Europe-only?+
Our primary focus is Europe. You can mention other regions in your request and we'll evaluate.
Most asked questions about partnership
What happens after I apply?+
Your application is reviewed based on location, available space, and overall fit. If suitable, we contact you to discuss details.
What does the partner invest in?+
In this model, the core investment typically relates to the locker system and any location-specific setup requirements.
What support does Keepinboxes provide?+
Keepinboxes supports the partner with software infrastructure, operational model, process standards, and brand know-how.
How much space is needed?+
Required space depends on locker type, count, and location plan. Small-scale starting setups can also be considered.
Which cities are eligible?+
Target regions are prioritized, but other cities may also be considered with the right location and partner profile.
Most asked questions about contact & support
How soon will I get a reply?+
During business hours we typically reply within a few hours, otherwise within 24 hours.
What topics can you get help with?+
We help with subscriptions, shipment tracking, Buy-for-Me requests, partnerships and technical support.
Can I call you?+
Yes, you can reach us at the number below. If we miss the call, feel free to send an email.
Can I use this form for partnership inquiries?+
We recommend using the dedicated form on the /become-a-partner page for partnership applications. But this form works too.
Still have questions?
If you couldn't find an answer, reach out and we'll get back to you soon.